FAQ

Core features of Litter-Robot models have always included a patented sifting system, odour management, multi-cat design, cat safety features, and easy-to-clean modular components. The new Litter-Robot 4 advances these core features with the latest technology, including the optional OdorTrap® System to neutralize litter box odours and the SafeCat System with OmniSense™ Detection for enhanced safety and real-time tracking of waste and litter levels. Litter-Robot 4 also features a QuietSift® cleaning cycle, an enlarged waste drawer, and a wider opening to maximize cat comfort.

Cats are generally curious and will investigate any new object. Cats that are already used to a covered litter box may be quicker to investigate. We recommend that you place the Litter-Robot in the same location as the old litter box. You can leave the old litter box near the Litter-Robot for a short time. Take a cup of litter from the old litter box and add it to the clean litter in the Litter-Robot. The scent will be familiar, and the cat will be inclined to investigate. Once your cat ventures inside and feels the litter under his paws, he will know what to do. Learn more about acclimating your cat.

Kittens that weigh 1.36 kg or more can safely use Litter-Robot 4 in automatic mode, while kittens that weigh 2.25kg or more can use Litter-Robot 3 (with or without Connect) in automatic mode. If your kitten does not meet this minimum weight, leave Litter-Robot off to operate in “semi-automatic” mode. When you see your kitten has used Litter-Robot, turn it on, and Litter-Robot will automatically perform a clean cycle. Once it finishes, turn the power off. This way, your kitten is safe while they get accustomed to Litter-Robot at a young age, and you don’t have to scoop the litter box!

We recommend up to 4 indoor cats per single Litter-Robot; however, we do have customers with more cats using a single unit. As a rule of thumb, one cat using Litter-Robot 3 requires that the drawer be emptied once per week; two cats, twice per week; three cats, every other day, and so on. Litter-Robot 4 features an enlarged waste drawer for even more waste capacity, which means emptying is required less often. Litter-Robot cycles 7 minutes after each use, but if the wait time is interrupted by another cat entering, the timer will reset for another 7 minutes, which could cause waste to be present in the litter for longer than 7 minutes. Too many cats per single Litter-Robot may result in the litter bed not being clean for the next use.

If you and your cat are not completely satisfied, just return your Litter-Robot within 90 days of purchase for a full refund of the purchase price. Please note that you are responsible for return shipping costs. Please contact Whisker Customer Experience to request a Return Merchandise Authorization (RMA) number. We cannot accept return shipments without an RMA number.

No, Litter-Robot does not have a weight limit. Size and weight often have little to do with whether a cat will adopt Litter-Robot or not. Whether or not Litter-Robot will be comfortable for a large or fat cat is up to the individual. As long as the cat can enter the globe and turn around inside it comfortably, it doesn't matter how much they weigh. Litter-Robot 4 features a wider opening to maximize comfort for cats of all breeds and sizes.

Yes, compared to a traditional litter box, Litter-Robot can be a great solution for cats that spray or aim high when they go. The globe was designed to handle this, as the flange (rim) of the top half of the globe hangs over the bottom half of the globe, which itself is protected by a tough, impermeable flexible liner. If any liquid gets above the halfway mark (above the globe liner), it simply drips or drains down to the liner and then into the litter without collecting or pooling anywhere. This results in a clump forming at the perimeter of the litter bed, which is removed by the peeling action of the globe liner during a clean cycle. Constant spraying will require that you clean the interior of the globe more frequently to remove any residue, and, for deep cleaning, you can disassemble the globe into two halves (top and bottom).

Litter-Robot 3 is about the size of a nightstand.
Litter-Robot 3 Dimensions:
Height: 29.5" (74.9cm)
Width: 24.25" (68.6cm)
Depth: 27" (68.6cm)
Entryway: 16"H x 10.25"W
Inside Globe: 15"-17"H (depending on litter level) x 20"W x 20"D
Litter Bed: 14" wide at maximum
Waste Drawer: 5"H x 12.5"W x 16"D
Weight: 24 pounds

Litter-Robot 4 is about the size of a nightstand, with a footprint similar to that of a large traditional litter box.
Litter-Robot 4 Dimensions:
Height: 29.5" (74.9cm)
Width: 22" (55.8cm)
Depth: 27" (68.6cm)
Entryway: 15.75"H x 15.75"W
Inside Globe: 15"-17"H (depending on litter level) x 19"W x 18"D
Litter Bed: 14" wide at maximum
Waste Drawer: 5.5"H x 13.5"W x 9.25"D
Weight: 24 pounds

Starting out, we recommend placing your Litter-Robot near your cat's old litter box. As soon as your cat starts using their self-cleaning litter box regularly, remove the old litter box. At this point, the placement is up to you. If possible, we recommend placing Litter-Robot on a firm surface. If you plan to use Litter-Robot 4 on carpet or uneven flooring, please purchase our Carpet Tray accessory.

Because waste is promptly removed and contained in the base, typical litter box odours will be significantly reduced with Litter-Robot. Litter-Robot 4 features an optional OdorTrap® System designed to neutralize litter box odours. This system uses the combination of a sealed waste drawer and carbon filter to reduce odours. You can opt to combine the carbon filter with OdorTrap® Packs to eliminate litter box odours through natural chemistry. For Litter-Robot 3, a large carbon filter located in the front of the waste drawer absorbs odours and moisture to discourage mold growth (a major culprit of that telltale litter box smell). The amount of odour control Litter-Robot will provide depends on the amount of odour created—by how many cats use it, what type of litter you use, and your cats' diets, among other things. Of course, the more often you empty the waste drawer, the less opportunity there is for odour to escape. That said, if you empty the waste drawer and notice Litter-Robot is still a source of unpleasant odours, we recommend changing out the bed of litter completely, deep-cleaning Litter-Robot twice per year, and replacing the carbon filter as needed. It is also worth noting that scented litters are generally not as effective at absorbing odours as unscented litter. Instead, we recommend an unscented, odour-trapping, natural litter.

Yes. Because Litter-Robot automatically cleans after each use, your cat is not walking through dirty litter that can stick to their paws and be tracked out of the litter box. That said, the type of litter you use can make a difference in general litter tracking. Litter-Robot 4 comes standard with fence and step to reduce litter tracking out of the globe.

Litter-Robot comes with a power supply that plugs directly into the wall. We have a Litter-Robot 3 backup battery kit and Litter-Robot 4 backup battery kitavailable on our website, which provides 24-48 hours of reserve power, so your Litter-Robot will remain operational in the event of a power outage. (Battery life varies depending on your cat's usage.)

This depends on the number and size of your cats. Litter-Robot 4 features an enlarged waste drawer, so you may only need to empty the waste drawer once every two weeks per one cat. With Litter-Robot 3, once every 10-12 days per one cat is usually sufficient; two cats, twice per week; three cats, every other day, and so on.

No, Litter-Robot does not require special bags or liners for the waste drawer. As long as it fits, you can use it. Customers often use 37.85-49.21 litre kitchen garbage bags or large plastic grocery bags. Check out our custom-fit waste drawer liners in various size packs (three come free with each Litter-Robot).

Fill the globe with litter until it meets or is just below the raised fill line on the black rubber globe liner when spread flat—approximately 8-10 pounds of litter (3.6-4.5 kg) by weight or 1 gallon (4L) by volume. Be careful not to overfill the globe. Since the waste clumps are removed during each cycle, there is no need to put excessive litter in the globe.

Litter-Robot uses litter very efficiently since the patented sifting system only removes the clumps. Litter-Robot 4 features real-time tracking of litter levels, so the Whisker app can alert you when to add more litter to the globe. We also recommend checking the litter level against the raised fill line (on the black rubber liner of the globe) each time you empty the waste drawer, which is about once per week for a single cat or twice for multiple cats. Be careful not to overfill the globe.

Litter-Robot simply requires clumping litter. We recommend a high-quality, standard-weight, clay-based clumping litter. Some silica gel litter beads and crystals can also be used with Litter-Robot, as long as they pass through the screen. However, translucent or white-coloured litter (most often seen in crystal litter) may impact the litter level and Drawer Full Indicator (DFI) accuracy in Litter-Robot 4. Alternative, plant-based litters may also work, but these tend to form looser clumps that can cause condensation in the waste drawer. When using a plant-based litter, we recommend emptying the waste drawer and cleaning more frequently. Litters that do not work in Litter-Robot are the strictly absorbent, non-clumping or loose-clumping litters, newspaper-based litters, and absorbent wood pellet litter.

Litter beads and crystals that are small enough to pass through the screen (such as Pretty Litter) will work with Litter-Robot 3. However, translucent or white-coloured litter (most often seen in crystal litter) may impact the litter level and Drawer Full Indicator (DFI) accuracy in Litter-Robot 4. We recommend using a high-quality, clay-clumping litter.

No, Feline Pine pellets are too large to pass through the sifting screen, which prevents the litter sifting system from working properly. Feline Pine clumping is also too fluffy to effectively pass through the sifting screen.

No, any dust is negligible since the globe rotates very slowly.

If the globe jams or an excessive load condition occurs, the motor is turned off automatically. In addition, all Litter-Robots are equipped with an anti-pinch safety mechanism. Litter-Robot 4 features an integrated SafeCat System that continuously analyzes 4 zones to ensure kitty’s safety.

No, the globe will not turn while your cat is inside. Litter-Robot features weight sensor technology that detects your cat every time they enter, or re-enter, the globe, resetting the countdown timer to prevent the clean cycle from starting for another 7 minutes.

Weight sensor technology will detect your cat and the globe will stop immediately. The cycle will not resume until 15 seconds after the cat is no longer detected. If your cat or something else is still tripping the sensor, Litter-Robot will not resume the cleaning cycle and a series of lights will flash indicating the problem. The Instruction Manual will help you troubleshoot common problems and our Customer Experience team is here to help when you need it. Weight applied on the step and/or step mat will not trip the sensor and stop the globe rotation. This is intentional, as we do not want to invite a cat to enter by stopping the globe rotation. If, however, the cat steps inside, the globe will stop.

No, there are no electrical components inside the globe. Litter-Robot operates on a safe 15 Volts DC using an adapter very similar to the ones you may have at home for a clock radio or for charging your cell phone.

No, the globe does not contain any rakes or wires that could hurt or harm your cat. Litter-Robot was designed with your cat’s safety in mind.

Litter-Robot will work with both 110 and 220 currents. You can use any power supply that provides 15V DC, up to 1 amp, or a converter suitable to your region. If you're worried about going from a human-powered litter box to an electric one, don't be. The Litter-Robot consumes a very small amount of power. Based on the Litter-Robot 3, when the motor is working to rotate the globe during a clean cycle, the Litter-Robot uses just 2.7 watts of electricity. When the Litter-Robot is on standby, which is 99% of the time, it uses just 0.36 watts of electricity.

Litter-Robot reduces the environmental impact of your litter box in several ways: The patented litter-sifting system disposes of soiled litter only, maximizing the amount of recycled, clean litter. Reduced litter consumption means less waste headed for the landfill and fewer trips to the pet store, too. The Litter-Robot is compatible with clumping litters, which capitalize on the natural drying abilities of clay and other materials, rather than the addition of chemical agents.

Purchase Litter-Robot at litter-robot.com to ensure a 90-day in-home trial, comprehensive coverage with our WhiskerCare™ 1-Year Warranty, and passionate customer experience.

Yes, we have teamed up with Affirm to offer easy financing. Simply select Affirm at checkout. Your Affirm account is created using your name, email, mobile phone number, birthday, and last 4 digits of your SSN. This combination helps Affirm verify and protect your identity. Choose 3, 6, or 12 monthly payments. Affirm designed its loans to offer you flexibility and control over your budget. Affirm offers rates as low as 10-30% APR based on your credit. Your actual rate is shown at checkout. Simply pay your monthly bill using a debit card or bank transfer at www.affirm.com/pay. Affirm has a dedicated team at San Francisco HQ, ready to answer your questions and help however they can.

We accept Visa, MasterCard, and PayPal. We also offer payment plan options through Affirm. We do not accept American Express, Amazon Payments, checks, or money orders.

Visit our Getting Started page to view our online setup guide (including tips to acclimate your cat), the user manual, and accessory installation guides.

Just for cases like this, we have compiled a list of tips and tricks to help your cat make the switch to the Litter-Robot. If you have tried these things and your cat still refuses to use the Litter-Robot, don't worry; you are protected by our 90-day in-home trial. If you and your cat are not completely satisfied for any reason, just return your Litter-Robot within 90 days of receipt for a refund of the purchase price, less shipping. You are responsible for return shipping costs. We can provide a return shipping label for a deduction from your refund.

We recommend that you change the carbon filters every month depending on how frequently your Litter-Robot gets used. This is really up to personal preference. If you are noticing a stronger odour coming from the unit, it may be time to change the carbon filter.

We recommend that you change 2 OdorTrap® Packs every month or 1 pack every 2 weeks.

Cleaning the Litter-Robot exterior is easy. Just remove the globe and the drawer and use cleaner spray or cleaner wipes. You can also give them a sponge bath with mild soap and water, or take them outside for deep-cleaning with the garden hose. All other surfaces can be wiped clean, but should not be submerged. CAUTION: The base and bonnet of the Litter-Robot contain electrical components that should not be submerged.

This depends on your personal preference and your cat’s behaviour. We recommend cleaning the inside of the globe every one to three months. Learn how to clean your Litter-Robot: 1. Press the Empty button to cycle the globe clockwise, which will allow the litter to fall through the waste port and into the drawer for easy disposal. Sweep any leftover litter toward the waste port. Then, press any button to return the globe to the Home position. Ensure that all litter has been removed from the globe—wet litter turns into messy clay! 2. Turn the Litter-Robot off and unplug the unit. 3. Remove the bonnet: Press and release the snap tabs on both sides of the bonnet, then lift and rotate the bonnet off of the globe and carefully set it aside. 4. Remove the globe: With two hands, lift the globe off the base. 5. Clean the globe with cleaner spray or with water and a mild soap. There are no electronic components in the globe that can be damaged by soap and water. If the globe has become extremely dirty, it can be soaked and cleaned with a water hose. 6. Let the globe dry completely before reassembling it to the base and attaching the bonnet. For a quick touchup, you can use cleaner wipes to wipe the inside and upper half of the globe (without removing the litter). Watch the Litter-Robot 3 video here.

Press and hold the Empty button on the Litter-Robot control panel for 3 seconds to enter Cycle Delay Setting mode. One of the lights will start flashing, indicating the current Cycle Delay Setting. Use the Reset button to toggle to the next setting: blue for 3 minutes, yellow for 7 minutes, and red for 15 minutes. Press and hold the Empty button to save the setting. The blue light will blink to confirm, then return to standby.

Press and hold the Empty button on the Litter-Robot control panel for 3 seconds to enter Cycle Delay Setting mode. The light bar will indicate the current Cycle Delay setting. Subsequent short presses of the Empty button will toggle through the following settings: 3 minutes = 1 green light displayed; 7 minutes = 2 green lights displayed; 15 minutes = 3 green lights displayed; 25 minutes = 4 green lights displayed; 30 minutes = 5 (all) green lights displayed. After selecting the preferred setting, a 3-second long press of the Empty button will save the setting.

The Cycle Delay is the elapsed time starting from when your cat exits the globe until the unit starts a Clean cycle. It can be set for 3, 7, or 15 minutes on Litter-Robot 3, or 3, 7, 15, 25, or 30 minutes on Litter-Robot 4. The default Cycle Delay is 7 minutes. Reduce the Cycle Delay if it is important to minimize odor and/or the time that waste is available to other pets—such as dogs. However, reducing the Cycle Delay may reduce the cleaning effectiveness if clumps do not have enough time to set up. Extend the Cycle Delay when using a lower-quality clumping litter that needs more time to set up.

This video will take you through some basic checks that usually resolve why your Litter-Robot 3 is not cycling. You can also try these tips: (1.) Please make sure the back of the unit is at least 2-3 inches away from the wall. If the unit is touching the wall, it can impact the weight sensor technology. (2.) Make sure the unit is on a flat, even surface. Carpet or litter mats/rugs underneath the unit may impact the sensor. (3.) Standard weight litter is recommended for best results; you’ll want to keep the litter amount as close to or right under the fill line. The unit needs 3.6-4.5 kg of litter in the globe to detect a 2.25-kg cat in Litter-Robot 3, or a 1.3-kg cat in Litter-Robot 4. If the litter is below the line or you're using a lightweight or plant-based litter, this will decrease the sensitivity of the unit. (4.) Check to make sure the unit is not in sleep mode. Sleep mode in Litter-Robot 3 is indicated by a solid blue and solid yellow light. Sleep mode in Litter-Robot 4 is indicated by a solid purple light. If sleep mode is accidentally turned on, it will go into sleep mode at the same time every day until it’s physically turned off. You can view this video on how to turn sleep mode on/off on Litter-Robot 3. If you’re still experiencing issues, please contact our Customer Experience team.

The Whisker app is compatible with Apple mobile devices with iOS 13.0 or later and Android mobile devices 8.0 or later. Both the Apple and Android apps are available to download.

Both WiFi-enabled Litter-Robot models allow you to monitor and control the litter box from your phone, view weekly and monthly litter box activity to identify patterns and irregularities, and receive notifications when the waste drawer is full. Litter-Robot 4 also features real-time tracking of litter levels and recorded cat weight after every use.

Our robots require a 2.4 GHz WiFi signal. (5 GHz band not supported.) Litter-Robot 3 Connect and Feeder-Robot require IPv4 addressing, and are unable to connect to shared networks (apartment complexes, college dorms, etc.). Litter-Robot 4 supports either IPv4 or IPv6 addressing.

Both Litter-Robots have the same patented sifting system and free you from the chore of litter box scooping. The Litter-Robot 3 Connect is WiFi-enabled, which allows you to use the app to monitor and control your Litter-Robot from wherever you are. In both cases, you still have to empty the waste drawer about once per week—but with Connect, you'll know exactly when the Litter-Robot needs your attention.

Yes. You can make your Litter-Robot 3 compatible with the app by installing the Connect upgrade kit or by purchasing a new base with Connect.

Yes. You can onboard multiple WiFi-enabled Litter-Robot units to the same app.

Yes. If others in your household want to use the app, they can simply download the app to their device and log in with the same account.

Download the Whisker app and put the Litter-Robot 3 Connect into onboarding mode: Press both the Cycle and Empty buttons at the same time; when done correctly, the Power light will turn white, then blue. Open the app and press the + button to add your new robot. Follow the prompts in the app to onboard your robot. When you reach the point where you are instructed to connect your phone to the Litter-Robot hotspot, you can do so via your device's bluetooth or click the link that says “Connect via WiFi.” Follow the prompts from there. Watch our onboarding video to learn how to connect your Litter-Robot to WiFi or how to use your device's bluetooth to onboard.

Download the Whisker app and make sure your mobile device's bluetooth is enabled. Litter-Robot 4 ships with the unit in onboarding mode (WiFi light blinking yellow). If your unit is not in onboarding mode, press and hold the Connect button for 3 seconds or until the onboarding light blinks yellow. Follow the prompts in the app and scan the QR code on the back of the unit as directed. Once Litter-Robot is successfully connected to WiFi, the onboarding light on the control panel light bar will display a solid blue light.

Yes, you can onboard your robot to the Whisker app via your device's bluetooth. To do so, make sure your mobile device's bluetooth is enabled. Put your robot into onboarding mode (or confirm it is already in onboarding mode), and approve the prompt to use location services. (This prompt may not appear, depending on your mobile device.) Accept the prompt to pair your device with your robot. (Prompt may vary by manufacturer.) Upon pairing, the app will begin the onboarding process. If the onboarding fails, proceed with traditional WiFi onboarding.

Visit our Firmware Update page for a complete list of recent and available updates.

You can onboard to the Whisker app via your device's bluetooth. Your device's bluetooth is used to connect the Litter-Robot to your home WiFi network. To do so, make sure your device's bluetooth is enabled. Put the Litter-Robot into onboarding mode, and approve the prompt to use Location Services. (This prompt may not appear, depending on your mobile device.) Accept the prompt to pair your device with the Litter-Robot. (Prompt may vary by manufacturer.) Upon pairing, the app will begin the onboarding process. If the onboarding fails, proceed with traditional WiFi onboarding.

Please note that the app will not connect to unsecured networks or shared networks. Check out our Whisker App Troubleshooting Wizard for additional tips with app onboarding. Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.

We offer free shipping on all orders of CA$75 or more.

Yes, we currently ship to Quebec.

The Litter-Robot ships from our assembly and fulfillment center located in Juneau, Wisconsin.

No, we cannot ship to PO Boxes.

Our shipping process to Canada has two stages. The initial shipment is accepted at our Wisconsin production facility and then routed through customs to a holding area. From here, Canpar accepts the shipment and delivers it to your home. Therefore, you will see two shipping notifications when you track your order: One notification will tell you when the item has been received in Canada, and the other will tell you when the item should arrive at your home. Please allow 7-10 business days for shipping and delivery.

If an incorrect billing or shipping address was used on a recent order, you can log into your account, click My Orders to cancel the order, and place a new order on our site with the correct billing and shipping information. For future orders, log into your account, and click Address Book to update your address.

You will receive an email with tracking information once your order ships. You can also log into your account, click My Orders, and click Track Package for a specific order.

Items sold from Litter-Robot.com may ship separately, and each item may not have its own tracking number. To see the status of your order as well as the tracking information for items that have shipped, you can log into your account and click My Orders. Please allow 1-2 business days after your first shipment to receive your other items. If it is not received within 1-2 business days, please contact us directly.

If you ordered accessories, you may receive those prior to receiving your Litter-Robot.

Yes. None of our packing materials include prices. Only the order confirmation email will include prices.

No, unfortunately our warehouse does not stock unprinted boxes. If you order the Litter-Robot, the box will display what it is on the outside.

You can make changes to your subscription directly from your Whisker account any time before your next order is processed. Log in to your account on litter-robot.com, select "My Subscriptions," then click the pencil icon to manage your upcoming delivery. Click "Order Now" if you need your order as soon as possible, and your following order will ship based on your selected frequency. Click "Pause" to pause your subscription, and select your next shipment date. Click "Skip" to skip the next delivery or "Cancel" to cancel your subscription.

If you or your cat are not completely satisfied with the Litter-Robot, for any reason, just send the unit back within 90 days to receive a refund of the purchase price (customer is responsible for the shipping). If you have purchased your Litter-Robot through a source other than Litter-Robot.com, you must coordinate the return with that source and according to their product return policy. Visit our returns page for more information.

You can check the status of your return or refund by logging into your account and clicking My Returns. Additionally, you will hear from Whisker Customer Experience within 72 business hours after submitting your return request.

Please clean your Litter-Robot prior to returning. To clean your unit, remove all litter from the globe and all waste from the waste drawer. Wipe down the globe and waste drawer to remove dust, debris, etc. You can also watch our video on cleaning your Litter-Robot for return. Units that are returned in unclean conditions under the 90-day in-home trial may be subject to a CA$100 cleaning fee deducted from your refund.

If you just received a refund notification, verify that the information is correct. If you do not see the amount refunded to either your credit card or account within 3-10 business days, please contact the bank and note the transaction ID in your refund notification message. The bank can track the transaction. If you do not have the notification message, contact us for your transaction ID number. Any further inquiries must be done through your bank. We cannot speak to your bank to expedite the transaction.

We cannot process your refund on a different credit card. If the original payment method has been compromised, the refund must be by mailed check or via PayPal.

We will process your refund (to the original method of payment) within 10 to 30 days of receipt of your returned unit. If you purchased your unit from a source other than Litter-Robot.com, you must coordinate the return with that source.

You will need an RMA (Return Merchandise Authorization) number on the box along with your name so we can easily identify the returned unit. To obtain an RMA number, please contact Whisker Customer Experience. When receiving an RMA you will also be provided with return instructions. Returns that come back without an RMA may take excess processing time or be refused.

If requested, we can provide a return shipping label. You will need to contact us through our returns page in order to set this up. Shipping cost will be deducted from your refund. Please note that this shipping method cannot be applied if you purchased your unit from a third party. The cost to ship the unit is fairly expensive so we suggest that you find the cheapest route possible and package the box well.

WhiskerCare™ is a comprehensive protection plan that covers your Litter-Robot from top to bottom for 1 year at no cost. An extended plan is available for purchase. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support. You’ll have access to our dedicated customer experience specialists, software experts, and US-based service and repair team. During your warranty period, we will resolve robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees.

If your Litter-Robot is covered by our WhiskerCare™ Warranty, you have access to replacement parts, at no cost, to get your Litter-Robot up and running quickly. Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.

If you leave the country with a robot you purchased in Canada, we will continue to honour your WhiskerCare™ Warranty. However, you may be required to pay shipping costs for replacements.

We do not offer repair services for customers outside the U.S. If you feel that your unit is in need of repair, please contact Whisker Customer Experience to discuss replacement options.

Yes, installation guides are available on the product page for the part you're replacing. Repair instruction videos are also available on our support portal.

During your WhiskerCare™ Warranty period, we will resolve Litter-Robot issues at no charge, including free shipping both ways. There are never deductibles or hidden fees. Our hassle-free plan covers accidental damage, power surges, mechanical and electrical breakdowns, and software support.

We offer replacement parts for purchase. Our Troubleshooting Wizard will solve most issues and help you identify which part you need if troubleshooting is unsuccessful.

Log in and click Account Information. From there you can update your email and password.

If an incorrect payment method was used on a recent order, you can log into your account, click My Orders to cancel the order, and place a new order on our site with the correct payment method. For future orders, log into your account and click Payment Methods to update your payment method.

If your order has not yet shipped, you can log into your account and click My Orders to cancel your order. We will get back to you within 3 business days to confirm cancellation details. If your order has already shipped, it is not eligible for cancellation, and you will need to start a return request on our returns page. (Note: Opened litter mats and traps are non-returnable.)

If you are inquiring about Litter-Robot 4 shipping dates, please see our latest shipping schedule. If you are inquiring about a different product you ordered, please log into your account and view your recent orders. Click My Orders to see the status of your order, as well as the tracking information for items that have shipped.