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Returns
1. What items are you returning?
Product must be purchased from litter-robot.com or litterbox.com. For external returns, contact the third party retailer.
Please specify
2. Return reason
Hesitant kitty?
These tried-and-true methods will help your cat use Litter-Robot in no time.
Have you tried Litter-Robot accessories?
They help create a better experience for you (and kitty, too).
We got you!
OdorTrap™ Packs eliminate stubborn litter box odors with natural chemistry.
Solved!
The Litter Trap™ Mat catches kicked out litter before it hits your floor.
3. Customer details
How to find your serial number
Purchased before Oct. 5, 2017: On the inside back wall of the base with waste drawer removed
Purchased after Oct. 5, 2017: On the exterior backside of the base to the right of the power jack
How to find your order number
Your order number can be found on your email receipt or under "My Orders" on your account dashboard.
4. How would you like to return your item?
Any shipping costs will be deducted from your refund.
Self-ship Use a courier of your choice to ship your return
Your return request has been submitted.
You will receive an email in the next 1-3 business days with next steps to complete your return.
For external returns, please contact the third party retailer.