Why does my Whisker app say successful onboard, but the Litter-Robot appears disconnected?

First:

• Make sure your home WiFi is on and working.
• Make sure your home internet is working.
• Make sure your device has a cellular or wireless connection to the internet.

If the above does not work:

1. Unplug the unit for at least 5 minutes (disconnect the backup battery if one is installed).
2. Completely close the Whisker app.
3. After 5 minutes, plug the unit in and allow it to cycle until the blue “ready” status lights up.
4. Open the app and check for a connection.

Note:  Litter-Robots and Feeder-Robots need to be placed somewhere with a strong WiFi signal.  If your phone is showing a low WiFi signal in the same area as the robot, it is likely that the robot will have a difficult time maintaining a connection, resulting in a poor user experience.

Need technical support?

Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.

Troubleshooting Wizard