Litter-Robot 4: Blue and white alternating light bar (Motor fault)

IMPORTANT

1. Make sure your unit is plugged in.
2. Make sure your unit is connected and online.
3. Make sure your firmware is up-to-date. If the app does not give you the option to update, you have the latest version.

Litter-Robot comes equipped with current-sensing capability to detect if the motor is connected and running properly.

If the unit displays a blue and white alternating light bar, there is an issue with the motor connection, which affects the rotation of the globe.

Troubleshooting

Follow the steps in our Litter-Robot 4: Motor Installation Guide to ensure the motor is securely connected.

You will need:

• Phillips-head screwdriver

Successful: If your Litter-Robot displays a blue light bar, you've been successful.

Unsuccessful: If you are still seeing a blue and white alternating light bar, there's likely an issue with your Litter-Robot.

Issue not resolved?

To repair your Litter-Robot, you will need a motor assembly or a base.

What do I do?

My unit is covered by WhiskerCare™
If your Litter-Robot is covered by WhiskerCare™ warranty, you have access to replacement parts, at no cost, to get your Litter-Robot up-and-running quickly.

1. Simply log in to your account at litter-robot.com.
2. Click on ‘My Robots’ to access the parts available for your robot.
3. Select the part you need.
4. We’ll ship you the part at no cost, along with detailed instructions.

CLICK HERE TO START THE PROCESS

The warranty on my unit has expired
If your unit is no longer under warranty, we can help you with the necessary parts and instructions to properly fix your unit at home.

Parts Needed (choose one):

• Litter-Robot 4 Motor Assembly | Installation Instructions
• Litter-Robot 4 Base | Installation Instructions

Need technical support?

Our Troubleshooting Wizard will solve most issues and is the fastest way to get help.

Troubleshooting Wizard